Shipping Protection

What is Shipping Protection?

Shipping Protection is a service that allows you to secure your order against risks during the shipping process, such as loss, damage, or theft. By opting for this service, you ensure that your order will be covered if any of these issues arise during transit.

How does Shipping Protection work?

Once you choose the Shipping Protection service, the applicable fee will be added to your total order during checkout. If your order is lost, damaged, or stolen during shipping, you can file a claim for a full refund or a replacement of the product.

What is covered?

✓ Theft: If your order is stolen after it has been delivered to the specified address.

✓ Damage: If the product arrives damaged during shipping.

✓ Loss: If your order is lost during the shipping process.

How to file a claim?

If any of the issues mentioned above occur, you can file a claim through our customer service. Please provide necessary details such as your order reference number, images showing the damaged product (if applicable), or any evidence of theft or loss.

Can I cancel Shipping Protection?

Yes, you have the option to opt out of Shipping Protection at checkout. However, we strongly recommend adding this service to avoid any potential issues during shipping.